Sun took the term 'Fail-Safe operation' to a completely new level by testing their data-centers against a massive earthquake measuring 6.7 on the Richter scale.In contrast, i was just mulling over the nature/level of fail-over guarantee that Indian IT companies provide to their clientele. Clustered operations, Backup and Recovery mechanism, Tape Drive backups - These can mitigate only the most minuscule of glitches in case of a disk crash or a power failure. Is there any guarantee provided against natural disasters like the 26/11 deluge or mild earthquakes(we know Mumbai and Pune are prone to them)?
What stumps me is that, most clientele are satisfied with flimsy caveats in SLAs by IT companies with respect to fail-safe operational performance. I am not sure what needs to be transpire to remind them that a fail-safe operational metric is not a 'good to have' . Its a 'must have'.
Written on Sunday, 20 September 2009 22:07 byNikhil
Extremely pertinent views by Seth Godin here - http://sethgodin.typepad.com/seths_blog/2009/11/take-what-you-can-get-.html
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